FAQ

FAQ

General Overview

  • What is an electronic signature?

    An electronic signature, or eSignature, as defined by the Federal ESIGN Act , is an “electronic sound, symbol or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record” (ESIGN).

    The most popular method for gathering and managing electronic signatures uses people’s email addresses to identify each participant and associate them with a sequence of events that demonstrates intent to sign.

  • What is a digital signature?
    A digital signature is one specific implementation of an electronic signature. A digital signature requires a signer to have a certificate-based digital ID, frequently contained in a token, smart card, or other physical device. Digital certificates are the key component of the technology known as Public Key Infrastructure (“PKI”) and are issued from a Certificate Authority (also known as a trusted authority) to be used in the digital signature process providing a high level of authentication, integrity and security with respect to the transaction and the identity of the parties signing.
  • How strong is an electronic signature compared to pen and paper?

    Electronic contracts are safer and more secure than paper contracts and have the same legal standing. While documents sent by fax and mail are exposed throughout intra-office distribution, electronic documents are kept completely confidential and are viewed only by designated recipients. Signr documents are stored on secure servers, and unlike paper documents, cannot be misplaced, lost, or destroyed. Other advantages are:

    Easier to authenticate

    Can’t be backdated

    Can’t be duplicated with a copier or scanner

    Keeps the entire document together, single pages cant be lost or replaced

    Are similar to using a notary

Signr Overview

  • What is Signr?
    Signr is a web based eSignature solution for easy and secure signing of electronic documents. Businesses of all industries use Signr to speed up their signing process, reduce costs, increase control and make customers happy.
  • Do i have to download or install something on my computer?
    No software or downloads are needed to get started. Since Signr is a completely web based solution, all you need is access to internet and a registered Signr account.
  • Does the other party require a Signr account?
    recipients of the documents do not need a Signr account. All they need is access to their mail, where the invitation for signature is sent.
  • How do i get started?
    Sign up for a Signr account here or contact us for help. You will have your log in details straight away and will be ready to send your first document for signature in minutes. All new customers can have a free online introduction if they wish.
  • How much does it cost?
    We charge a monthly fee from 23 to 29 euro per user depending on chosen contract duration (0, 12 or 24 months) plus a 25 euro startup fee. Then you can use Signr as you wish with unlimited signatures.
  • Do you offer a free trial?
    Yes, we offer a free trial account which includes three free signatures. Start the free trial account
    here or contact us and we help you get started.
  • What file formats are supported?
    You can use Signr to sign different types of documents. For example .doc, .pdf, .xls, .jpg and more.
  • What types of documents can i sign electronically?
    As soon as you want a document signed you can use electronic signatures. Our customers use Signr for different purposes. Quotes, business contracts, SLA agreements, loans and leases, orders and employment contracts are some examples where Signr is useful.

Security & Legality

  • Do other people see or read my documents?
    Your documents are kept confidential and the only people who can read them are you and the people you allow. Furthermore, your account and all your Signr documents are password protected and no one can access your data unless you grant them permission.
  • Where are the documents stored?

    We use Amazon S3 for our storage in order to offer our customers the best possible solution when it comes to speed and security. Amazon S3 offers:-All documents are encrypted with 256 bit AES

    -99.999999999% durability and 99.99% availability.

    -Fully redundant storage across multiple facilities.

    Read more about Amazon S3 here.

  • Are Signr´s servers secure?
    Yes, Signr´s servers are placed in a facility with fully redundant power and Internet connectivity.
  • Are electronic signatures legally binding?

    Documents signed online are as valid and binding as traditional pen-and-paper documents. This legal strength is due to the authentication data captured by our online signature software, which provides digital evidence of who signed a document, as well as when, where, and how they did it. Signr secures each executed document with an array of valuable authentication information, including each signer’s email address, IP address, and timestamped audit logs.Major e-signature laws:

    European Directive 1999/93/EC (European Union)

    Electronic Signatures in Global and National Commerce Act (U.S)

    Uniform Electronic Transactions Act  (U.S.)

    Electronic Communications Act 2000 (United Kingdom)

  • Are Signr e-signatures auditable?
    Yes, Signr e-signatures are actually more auditable than pen and paper signatures, because they provide additional levels of security, tracking, and control. All Signr e-signatures and audit trails are encrypted, digitally sealed, tamper evident, and maintained in a secure data center.